• Job Title: HVAC Customer Service Representative
• Job Summary:
  • Processes service requests, prepares paperwork for escalated calls and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within the call center environment.
• Job Duties:
  • Provide Fast Friendly and Fun customer service to both internal and external customers
  • Answer incoming calls related to service, billing, and other departments
  • Schedule service/estimate appointments in a timely manner
  • Make outbound calls to book, confirm, and survey upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management
  • Help less experienced representatives understand our Brand, Policy, and procedures
• Job Requirements
  • Education and Experience
    • High school diploma or equivalent
    • 2-5 year experience in a customer service environment
    • Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
  • Key Competencies
    • Honesty and integrity
    • Excellent customer service skills
    • Ability communicate empathy
    • Critical Thinking and Problem solving
    • Detail oriented
    • Adept learner
    • Able to multitask
    • Proven ability to process high volumes of work with great accuracy
    • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
    • Advanced Knowledge of Successware21 a plus
    • Excellent written and verbal communication skills
  • Physical Requirements
    • Must be able to sit for long periods of time
    • Must be able to work varying shifts including days, nights, and weekends.

  Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.

• Title: HVAC Sales Engineer / Project Manager
• Reports to: HVAC Service Manager
• Function: The HVAC Sales Engineer will conduct sales acquisition, project coordination (turnover), and account management activities in the assigned geographic and/or vertical market territory in support of “your company” goals.
• Scope:
  • Perform outside sales activities, including travel as required with occasional overnight stays.
  • Prepare estimates for equipment, materials, projects, and services. Develop proposals for presentation to customers.
  • Represent “your company” as the preferred mechanical service provider for customers, employees, and business partners.
  • Develop and maintain ongoing job cost accounting to allow timely reviews of the effectiveness and profitability of all work performed.
  • Ensure compliance with local, state, and federal legal requirements. Maintain a high level of business ethics.
  • Leads by example through personal compliance with all Company safety policies, procedures, and workplace safety issues in assuring a safe working environment for all. Verify that all required safety measures are identified and included in estimates and customer proposals.
• Responsibilities
  • Develop proposals, often involving cost effectiveness or return on investment calculations, for presentation to customers based on preliminary site review and analysis of projects with customers, blueprints, specifications, proposals, and other documents.
  • Determine customer need and work closely with customers to determine the most cost-effective and sellable solutions, thereby increasing and sustaining customer loyalty.
  • Conduct post-sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects of the transaction.
  • Manage and sustain high levels of customer satisfaction and provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met.
  • Ensure Company financial standards are maintained, including; but not limited to, profitability, productivity, payment schedules, subcontracts, terms, conditions, and accurate invoicing.
  • Follow-up with internal and external contacts in a timely manner.
  • Maintain accurate and timely sales activity information in Company sales management and reporting tools including, but not limited to, Outlook, CRM, and Quote Logs, booking and project management and turnover documentation. Record sales leads, contacts, referrals, future opportunities, follow-ups, key names, and addresses. Maintain an accurate sales pipeline and a high level of pipeline management. Provide accurate periodic sales forecasts as requested. 9. Increase market penetration within an assigned geography and/or vertical market by securing new customers and expanding the scope of products and services purchased by the existing customer base at key, target, managed, and maintained owner accounts.
  • Sell within a team environment across RMS Divisions and Departments. Solicit support and communicate effectively with internal staff.
  • Take a lead role in the sale of planned service agreements at customer locations and incorporate all appropriate RMS offerings that provide measurable value to the customer.
  • Determine the manpower and material requirements for projects based on the known or expected complexities of the perceived work relative to the capabilities of available RMS field personnel, subcontractors and vendors, and the planned or promised completion time/date. Schedule manpower, materials, and resources to achieve orderly, efficient, socially responsible, and cost-effective implementation and progress leading to profitable project completion.
  • For acquired projects, facilitate on-time completion within budget in accordance with specified requirements of the project scope stipulated in the approved proposals.
  • Responsible for project/service order document control and organization. 15. Ensure engineering standards of quality, cost, safety, timeliness, and performance are met.
  • Oversee the execution of maintenance contracts to ensure profitable contract compliance and on-time contract renewals.
  • Manage and sustain high levels of customer satisfaction. Provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met.
  • Take an active role with all RMS sales personnel on related sales activity in combining services from different divisions into the customer experience. 19. Perform sales-related duties as directed and accurately communicate sales and project execution efforts to Location Manager, Operations, and Administrative Teams in a timely manner.
  • Maintain excellent relationships with Operations and Field personnel. Follow-up on all leads from field personnel, service technicians, Service Coordinators, Location Managers, and other RMS employees.
  • Follow-up with internal and external contacts in a timely manner.
  • Develop relationships with engineers and general contractors to partner with our company on projects.
  • Maintain liaison with representatives and local suppliers to stay abreast of product lines and equipment.
  • Maintain and improve sales skills, HVAC systems awareness, and industry knowledge through self-study, product seminars, company-provided training, and self-improvement courses.
  • Provide marketing support at trade shows, lunch-and-learns, and seminars.
  • Perform other duties as assigned by RMS Management Team.
• Experience:
  • Minimum of eight (8) years of progressive experience in HVAC, Temperature Controls, Refrigeration, and/or facilities management.
  • Minimum of two (2) years of documentable “high energy” sales experience.
• Skills:
  • Excellent oral and written communication skills.
  • Self-motivated, extraverted, tactful, organized, results and goal-oriented professional.
  • Driven by a desire to satisfy customers and provide a high level of customer relations skills.
  • Computer literate with good working knowledge of office products, equipment, and procedures.
  • Ability to communicate and sell services, as well as equipment and systems. Capable of successfully closing the sales agreement and provide follow-up to assure sustainably strong customer relationships.
  • Above average organizational skills
  • Excellent project management skills to properly plan the implementation of a project (timely availability of required materials, equipment, tools, and manpower)
  • Great “people skills” to work closely with management, sales, purchasing, accounting, and field personnel within the Company; as well as with vendors, customers, subcontractors, etc. outside the Company.
  • A desire to continually learn new methods; adopt, accept and apply new technology from internal or external resources and continually strive to identify more efficient ways to perform existing processes.
  • Challenge the “status quo” and motivate other team members, openly taking into account the ideas and suggestions of others and incorporating constructive suggestions into practice.
• Education/Qualifications:
  • Bachelor’s degree or equivalent professional experience.
  • Professional and industry-specific certifications and licenses.
• Physical & Mental Requirements:
  • Must be able to lift 25-30 lbs. / sit for long periods of time / type / hear / see / speak English clearly / operate business equipment.
  • Must be able to read / write / spell & calculate. Must be able to understand and follow written instructions, communicate effectively orally and written, and must be able to listen effectively.
  • Must possess prioritizing/ organizational/multitasking and stress management skills.
  • Must possess a valid driver’s license.
  • Must pass pre-employment drug screen.

• Job Title: HVAC Repair Technician
• Primary Job Function:
  • The job of HVAC Technician was established for the purpose/s of providing skilled Heating Ventilation and Air Conditioning (HVAC) services with specific responsibility for identifying repair and/or replacement needs; installing, repairing, maintaining and upgrading HVAC and Energy Management Control Systems (EMCS) and equipment in accordance with industry best practices; ensuring that all work is done according to design specifications, state and local building codes, and applicable regulations.
• Essential Functions:
  • Analyzes blueprints, schematics, and drawings for the purpose of identifying the location of new and existing HVAC systems and determining the efficient installation of additional systems.
  • Cleans air conditioning and heating units (e.g. coils, condensation pans, drain lines, cooling towers, etc.) for the purpose of ensuring units are operating efficiently, correctly and within safety guidelines.
  • Coordinates with supervisor and other trades (e.g. inspectors, suppliers, contractors, district personnel, consultants, etc.) for the purpose of completing projects and work orders.
  • Diagnoses causes of problems and/or failures in HVAC systems and energy management control systems for the purpose of identifying equipment and/or systems repair and/or replacement needs ensuring responsive and corrective action for urgent building operation items, indoor air quality, thermal comfort parameters.
  • Estimates labor, materials, and/or equipment needed to complete work projects for the purpose of ensuring timely completion of projects. • Fabricates or coordinates the fabrication of equipment parts for the purpose of meeting specialty needs and/or replacing unavailable parts. • Informs personnel regarding procedures and/or status of work orders for the purpose of providing information for making decisions, taking appropriate action and/or complying with building and safety regulations.
  • Installs HVAC equipment and systems (e.g. actuators, compressors, building control systems, DDC sensors, heat pumps, alarm systems, control panels, energy management control systems, pressure reducing valves, etc.) for the purpose of providing enhanced and/or upgraded capabilities.
  • Maintains clean and orderly conditions in all working areas for the purpose of observing all safety practices and regulations. Maintains records (e.g. equipment repair history, work orders, test reports, etc.) for the purpose of documenting required information.
  • Maintains vehicle, tools and equipment for the purpose of ensuring availability in safe operating condition.
  • Monitors contract work for the purpose of ensuring contract terms are fulfilled and work standards are met. Monitors HVAC systems and their components (e.g. heating units, building exhaust fans, ventilation units, etc.) for the purpose of evaluating condition, identifying necessary repairs and recommending preventive and predictive maintenance.
  • Performs emergence, predictive and preventive maintenance for the purpose of ensuring the ongoing functioning of HVAC systems. Prepares written materials (e.g. repair status, activity logs, recommendations, etc.) for the purpose of documenting activities and/or conveying information.
  • Prioritizes work orders for the purpose of addressing health and safety problems first.
  • Responds to emergency situations during or after hours for the purpose of resolving immediate safety concerns.
  • Secures equipment and supplies (e.g. locates parts, makes purchases, etc.) for the purpose of maintaining inventory and ensuring availability of items required to complete the necessary installation and/or repair.
  • Transports a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at job site.
• Additional Functions:
  • Participates in meetings, workshops, training, and seminars, as assigned for the purpose of conveying and/or gathering information required to perform job functions.
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Job Requirements: Minimum Qualifications
  • Skills, Knowledge and Abilities
    • SKILLS are required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: operating equipment used in the installation , repair and maintenance of HVAC equipment; planning and managing projects; preparing and maintaining accurate records; and handling of hazardous materials.
    • KNOWLEDGE is required to perform algebra and/or geometry; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: indoor air monitoring equipment and interpret resulting data; standards for design and construction; air conditioning and heating codes; and hazards and safety precautions.
    • ABILITY is required to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and consider a number of factors when using equipment. Flexibility is required to work with others; work with data utilizing defined and similar processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability-based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; communicating with diverse groups; meeting deadlines and schedules; working as part of a team; working with constant interruptions; and displaying mechanical aptitude.
  • Responsibility
    • Responsibilities include: working under direct supervision using standardized routines; leading, guiding, and/or coordinating others; and monitoring budget expenditures. Utilization of some resources from other work units is often required to perform the job’s functions. There is a continual opportunity to impact the organization’s services.
  • Working Environment
    • The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; significant climbing and balancing; significant stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 10% sitting, 60% walking, and 30% standing. The job is performed under some temperature extremes and under conditions with exposure to risk of injury and/or illness.
  • Experience
    • Job related experience within specialized field is required.
  • Education
    • Targeted job related education that meets organization’s prerequisite requirements.
  • Equivalency
    • Grade 12 high school diploma or academic equivalent through an educational program such as a GED; minimum of two years training in industrial instrumentation, refrigeration, air conditioning, mechanical technology, electrical technology, building technician, or related technical trade; four years related experience in building controls and maintenance of heating ventilation and air conditioning systems; physical and mechanical aptitude to perform a full range of maintenance tasks.
  • Required Testing
    • Pre-employment Proficiency Test
    • Pre-employment Physical Exam
  • FLSA Status
    • Non Exempt
  • Certificates & Licenses
    • Valid Driver’s License & Evidence of Insurability
    • HVAC Technician Certification
    • EPA Certification-Freon Capture and Recovery
    • Forklift Certification
  • Clearances
    • Criminal Justice Fingerprint/Background Clearance
    • TB Clearance

• Job Title: HVAC Service Technician
• Primary Job Function: Under direct supervision of Lead Installer. Level 1 HVAC Installer will assist in the servicing of air conditioning, heating, ventilation systems in multi and single-family homes. Installations will follow the proper code and “Your Company” rigid quality standards. Will report to work on time and ready to work.
• Reports to: HVAC Supervisor/Lead Service Technician
• Required Qualifications:
  • Valid Driver’s License and clean MVR.
  • Must be drug-free and be able to pass new-hire and random drug screenings.
  • Must be able to pass a background check.
  • High School Diploma or GED
  • Willingness to invest in tools used in the services of HVAC equipment.
  • Motivated to invest time into training to advance job position.
  • Demonstrate commitment to developing customer service and communication skills
  • Able to follow verbal and written directions as given.
  • 5+ years’ experience in HVAC service and repair.
  • Current HVAC Journeyman License.
  • CFC Universal  Certification required.
  • Capable of following all Safety Guidelines
    • Ability to operate hand and power tools safely.
    • Can work in situations requiring heights and tight working conditions from extension and step ladders.
    • Can use safe lifting procedures on the job.
    • Can work use a full range of body motion to include
      • Climbing
      • Stooping
      • Kneeling
      • Balancing
      • Reaching
      • Lifting
      • Bending
      • Twisting
• Daily, Weekly, Monthly, Yearly Duties:
  • Purchase required tools as listed for HVAC Installation
  • Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems.
  • Arrive at job site at scheduled time and location as dispatched
  • Operate company vehicle as needed.
  • Follow instructions from Supervisor and Lead Service Technician and perform duties in a timely manner.
  • Report any problems with company tools or vehicles promptly.
  • Maintain professional appearance and attitude at all times.
  • Must be supervised at all times.
  • Demonstrate mechanical aptitude.
  • Think outside the box on ways to enhance service and customer experience.
  • Unload truck supplies and equipment.
  • Participate in quarterly inventory.
  • Participate in and attend employee meetings and training.
  • Develop customer service, communication and teamwork skills with Contractor.
  • Other duties as assigned
  • Skill Advancement (Within 6 months of hire date.)
  • Learn and demonstrate within budgeted labor hours to AMI quality standards.
  • Perform tasks under direct supervision:
    • Metal & Woodhole cutting.
    • Duct installation and connection.
    • Framing and nailing outlets.
    • Installation of flex and duct to code and AMI Quality Standards.

• • Development into Level 2 by observing Lead Journeyman, studying and enrolling in Gastite and EPA Class. Certification to Level 2 is expected.
    • Furnace Hookups
    • Refrigerant Lines
    • Gas fittings, Gas Tags
    • Gas Tree Construction
• Performance Indicators
  • Key business indicators will be used to measure the effectiveness of the HVAC Installer – Level 1:
    • Number of times projects are not installed on schedule.
    • Organization and cleanliness of work site and work vehicle.
    • Number of callbacks on workmanship.
    • Paperwork accuracy, including time cards.
    • Number of times fittings are installed incorrectly.
    • Number of equipment/tool breaks due to lack of maintenance or proper use.

• Job Title: HVAC Installer – Level I
• Primary Job Function: Under direct supervision of Lead Installer. Level 1 HVAC Installer will assist in the installation of air conditioning, heating, ventilation systems in multi and single-family homes. Installations will follow the proper code and “Your Company” rigid quality standards. Will report to work on time and ready to work.
• Reports to: HVAC Supervisor/Lead Installer
• Required Qualifications:
  • Valid Driver’s License and clean MVR.
  • Must be drug-free and be able to pass new-hire and random drug screenings.
  • Must be able to pass a background check.
  • Willingness to invest in tools used in the installation of HVAC equipment.
  • Motivated to invest time into training to advance job position.
  • Demonstrate commitment to developing customer service and communication skills
  • Able to follow verbal and written directions as given.
  • Capable of following all Safety Guidelines
    • Ability to operate hand and power tools safely.
    • Can work in situations requiring heights and tight working conditions from extension and step ladders.
    • Can use safe lifting procedures on the job.
    • Can work use a full range of body motion to include
      • Climbing
      • Stooping
      • Kneeling
      • Balancing
      • Reaching
      • Lifting
      • Bending
      • Twisting
• Daily, Weekly, Monthly, Yearly Duties:
  • Purchase required tools as listed for HVAC Installation
  • Arrive at job site at scheduled time and location as dispatched
  • Operate company vehicle as needed.
  • Follow instructions from Supervisor and Lead Installer and perform duties in a timely manner.
  • Report any problems with company tools or vehicles promptly.
  • Maintain professional appearance and attitude at all times.
  • Must be supervised at all times.
  • Demonstrate mechanical aptitude.
  • Unload truck supplies and equipment.
  • Participate in quarterly inventory.
  • Participate in and attend employee meetings and training.
  • Develop customer service, communication and teamwork skills with Contractor.
  • Other duties as assigned
  • Skill Advancement (Within 6 months of hire date.)
  • Learn and demonstrate within budgeted labor hours to AMI quality standards.
  • Perform tasks under direct supervision:
    • Metal & Woodhole cutting.
    • Duct installation and connection.
    • Framing and nailing outlets.
    • Installation of flex and duct to code and AMI Quality Standards.
    • Properly vent and install a bath fan.
    • Installation of Gas Lines – No Hookups.
  • Development into Level 2 by observing Lead Journeyman, studying and enrolling in Gastite and EPA Class. Certification to Level 2 is expected.
    • Furnace Hookups
    • Refrigerant Lines
    • Gas fittings, Gas Tags
    • Gas Tree Construction
• Performance Indicators
  • Key business indicators will be used to measure the effectiveness of the HVAC Installer – Level 1:
    • Number of times projects are not installed on schedule.
    • Organization and cleanliness of work site and work vehicle.
    • Number of callbacks on workmanship.
    • Paperwork accuracy, including time cards.
    • Number of times fittings are installed incorrectly.
    • Number of equipment/tool breaks due to lack of maintenance or proper use.

 

Education/Experience:

• Must have prior experience in installing, operating, and maintaining Heating, Ventilation and Air Conditioning (HVAC) systems in an IT Environment.
• High School or GED required.
• 3 years of experience required.
• Must have excellent written and verbal communication skills.
• Must have strong problem-solving skills and possess superior interpersonal skills.

We provide equal employment opportunity for all persons, in all facets of employment. We encourage veterans, disabled veterans and disabled individuals to apply for any open position for which they feel they are qualified.